FAQ
Installation or login issues?
Ensure OS version requirements are met and temporarily disable security software. If it persists, contact support with logs.
How about translation quality?
We support multi-engine routing with glossary/TM and human feedback loops to improve quality.
Is my data secure?
End-to-end HTTPS/TLS. Enterprise edition supports on-prem and masked logs. See Privacy.
How to create and maintain a glossary?
Import CSV or maintain manually in Settings - Glossary. You can also generate TM from history.
Which platforms are supported?
We support WhatsApp, Telegram, Instagram, Facebook, Messenger, Twitter, LINE, TikTok, Google Voice, Google Chat.
Team collaboration and permissions?
Create sub-accounts with role-based permissions. View analytics and QA results.
How to send feedback or requests?
Contact us via the email in the footer. Attaching logs helps troubleshooting.